Frequently asked questions

Do I need to submit multiple tickets for the same contest on different stations?

No, if all information for the contest is the same then one ticket can be created noting the various stations it will be on. This would also apply to Homepage Promotion Cards, Calendar listings, etc.

Are Dynamic Leads the same as Homepage Lead Cards?

Yes, Dynamic Leads were re-branded as Homepage Promotion Cards but are commonly referred to as Homepage Leads.

How do I pull winner information from Aptivada (Promobuilder) without downloading data?

Winners can be pulled directly from Aptivada. Your Local promotion lead would have access to do so. If a data download is needed for winner selection that request can be made here.

Do I need to submit a separate ticket for graphic creation for a contest/promotion?

If only the graphics are needed for a contest you can submit a request here. If both graphics and a contest build out are needed you can submit that request here.

I updated/added my contest thumbnail but it's not showing in the homepage promotion area?

Contest thumbnails will show in the homepage contest area which is located below the homepage promotion (leads) area. If a homepage promotion card is required an additional ticket will need to be submitted here.